. Understanding the issue and providing resolution to customers query (Technical / Non-Technical / Billing) in a timely and efficient manner, providing free diagnostic and pitching for a tech support sale on that call.
. Managing at least 12 -15 customer interactions from various partners during the production hours.
. Effectively managing daily productivity starting from reporting to work on time, break adherence/aux management in order to be available to work with customers, Meet revenue generation & other service delivery goals and provide the best possible experience to our subscribers.
Salary:INR 2,75,000 - 4,00,000 P.A. Incentive
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role:Associate/Senior Associate -(NonTechnical)
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